Published: Mon 22 Jan 2024 at 09:53
Jet2holidays has one again been recognised by one of the UK’s biggest ratings and review platforms, Feefo, for delivering exceptional customer service and awarded the coveted Platinum Trusted Service Award for 2024.
This award marks the third year running that the UK’s largest tour operator has won the Platinum Trusted Service Award, for consistently providing outstanding levels of quality and service to customers.
To receive a Platinum Trusted Service Award, the highest of Feefo’s accolades, companies need to demonstrate this consistently excellent service by winning a prestigious Gold Trusted Service Award for at least three consecutive years.
After booking a package holiday with Jet2holidays, customers can follow a link on the booking confirmation and leave a rating on Feefo for the service provided. After achieving a score of 4.8 out of 5 from over 600 reviews over the last 12 months, the company was awarded the Gold Trusted Service Award for the sixth consecutive year, meaning it automatically received the Platinum Trusted Service Award.
The accolades are an independent seal of excellence that recognise businesses for delivering exceptional booking experiences, as rated by real customers.
Customers have plenty of praise for Jet2holidays on Feefo, with comments including:
“This was my first time flying with jet2 and I was extremely impressed. The communication was excellent from start to finish! Checking in on us throughout the holiday and making sure we had all the information needed. Also, I like how they have a flight check in at the hotel so we can drop our bags off to them on our last day and enjoy the last day bagless. The flight itself was comfortable and the air hostesses were lovely, we would most definitely use jet2 again.”
“Excellent customer service. Always happy to help. I will always travel with Jet2.”
“The site and ease of booking was so straight forward. Plenty of choice and variability. Competitive prices. Good payment plans.”
“Could not do enough to help very professional friendly and made you feel like an individual. Went up and above. Would highly recommend and from now on will only use Jet2.”
“Easy to book. Excellent service at airport and resort. Happy friendly knowledgeable employees. Rewards for returning customers.”
The company’s industry leading customer service has seen them continue to be awarded with many prestigious awards, with Feefo’s Platinum Trusted Service Award being the latest in a long list of accolades for Jet2holidays. This VIP customer service includes friendly flight times and a generous 22kg baggage allowance through a flight-only booking with Jet2.com, or that very same VIP customer service, in-resort Customer Helpers, transfers, free child places and ATOL protection with Jet2holidays.
Jet2.com was also recognised by Feefo and received a Trusted Service Award, for customer service.
Steve Heapy, CEO of Jet2.com and Jet2holidays, said: “We invest heavily in making sure that we provide a great booking experience and customer service, so this award from Feefo is a real testament to the hard work we put in to achieve this. Whether our customers are booking direct via our website, app, mobile site, UK call centre, or through an independent travel agent, we want them to have a first-class experience. We know that our award-winning flights and holidays are very popular with customers, so it is important that we start the customer journey in the right way and this latest accolade shows we are doing just that.”
Thu 25 Apr 2024 | Awards, Announcements
