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Travel help hub

We’re happy to help

There can be plenty to think about when it comes to travel. So, because looking after you every step of the way is what we do best, we’ve rounded up all the information you could need right here in our handy help hub.

Whether you’re looking for the latest travel news, you have a specific query or just want a refresher on all things travel, you’ve come to the right place.

We cover everything from managing your booking to boarding and back home again – all the information’s here so you can make sure you have a safe and smooth journey.

A smooth journey

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Pack everything in

10kg hand luggage included, 22kg baggage available*
*charges apply

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Manage your booking

Make payments, add essentials, see documents and more

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Online check-in

Save time and download boarding passes to your phone

Your guide to a smooth journey

Top tips for keeping cool on holiday

We all love a spot of sunshine, but it’s also really important to stay cool and comfortable on holiday to reduce the risk of getting overheated or facing any heat-related illnesses. That’s why we’ve pulled together some handy ideas for staying safe in hot conditions.

See our handy hints and tips


Watch our useful videos

From checking your passport's validity to details about your return transfer, below you'll find handy videos to help you plan ahead for a smooth journey.

Check your passport's validity

Prague Airport Journey

Turkey Airport Journey

Your guide to using our airport bag drop kiosks

Our Jet2 app has landed

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  • Get your boarding passes
  • Add Travel Essentials
  • See up-to-date departure information
  • See all booking details
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Your Travel Essentials

Add these finishing touches to enhance your trip and make the most of your well-deserved time away.

In-flight meals
Travel insurance
In-flight champagne

All Travel Essentials

Top tips for keeping cool on holiday

Handy hints and tips to stay cool

Read our FAQs

Got a specific question? Here, we answer all your frequently asked questions.

Check-in and boarding

Baggage and sports equipment

Seating and extra legroom

Security and identification

Travelling with children and infants