We understand that not everybody needs or wants to know how we use their information in the same level of detail, so we have created two levels of information for you. If you just want to know the basics, read the 'essential information' section for each topic. If you want to know more, you can read the 'detailed information' section so you can learn more about a particular issue.
When you open an email from us, visit our website or one of our Apps, we use standard technology to collect information which includes, how the website is used, the type of device or computer you are using, your IP address, approximate location and, where applicable, the time it took to read the information.
This information is gathered through “Cookies”, web beacons or similar technologies.
Cookies are small files of letters and numbers that we put on your computer's hard drive. These small files allow us to distinguish you from other users of our websites, monitor website traffic and to personalise the content of the site for you. This ultimately helps us provide you with a good experience when you browse our website and allows us to improve our site going forward.
You can decide to disable your cookies but please be aware that certain cookies are absolutely necessary to let you do everything you want to on our websites. Disabling some other cookies will however have little impact on your experience but there may be some limitations – for example, you won’t be able to share content. It may also affect your experience on other websites. For more information on the different types of cookies we use please see detailed information below.
Strictly Necessary Cookies
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work.
These cookies enable the website to provide enhanced functionality and personalisation (such as “remember me”). They may be set by us or by third party providers whose services we have added to our pages
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. The cookies may also collect IP address and generate a device ID when you enter the site, to allow the service to provide relevant information and services, however this data is only provided to Jet2.com and Jet2holidays at an aggregated level. The use of the data from the Performance Cookies is used to improve how our website and marketing works.
Google are one of the providers of analytical tools that we use on our websites and apps. The services that we use from Google include the following:
For an overview of privacy at Google, please click here
Our web site may use technologies from Quantum Metric to help analyse how users navigate our web pages, links and forms. This technology involves us keeping a record of user activity such as mouse clicks, mouse movements, page scrolling and text keying within website forms. Any data collected through this technology used strictly to improve website usability and our overall customer experience. We do not collect or use any identifiable personal data in relation to this analysis and only use information that is captured in an aggregated form for statistical monitoring and reporting.
We may also collect IP address, AS Number, device ID and data about usage activity through our own first-party cookies or similar technologies to help prevent and detect fraudulent or anomalous activity on our website or apps. This includes the activity which records show us involve use of a site or app by automated bots who are not human users.
Where we identify inappropriate activity through this tooling we reserve the right to block traffic to our sites.
These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. Quite often targeting or advertising cookies will be linked to advertising functionality provided by the other organisation.
For further information about different types of Cookies please click here.
We also use web beacons in our emails which can collect information about the type of device you are using to ensure that we display the correct format for the email, and that also collect information such as your IP address to enable us to gather statistical data and to personalise your email, for example, based on your approximate location.
Cookies can expire at the end of a browser session (from when you open the browser window to when you close it) or they can be stored for longer.
Persistent Cookies are stored on your device in between browser sessions which allow your preferences or actions to be remembered next time you visit our site.
Session Cookies are temporary and allow our site to link your actions during a browser session. They may be used for a variety of purposes such as remembering what you have put in your ticket basket as you browse around our site. These Session Cookies expire after a browser session.
Whether a Cookie is ‘first’ or ‘third’ party refers to the website or domain placing the Cookie.
First Party Cookies, in basic terms, are Cookies set by the website you have visited - the website displayed in the URL window.
Third Party Cookies are Cookies that are set by a domain other than the one you are visiting. If you visit a website and a separate company sets a Cookie through that website then this would be a Third party Cookie.
Browsers are usually automatically set to accept Cookies
If you would prefer not to allow Cookies, you can:
Please note that if you prevent us from placing Cookies on your computer during your visit (including Strictly Necessary Cookies), or you subsequently delete a Cookie that has been placed, this may affect the functionality of our website and it will not be possible for you to use our website effectively. This will apply to all websites, as well as our own, once cookies are disabled via your browser settings.
Instructions on how to adjust your internet settings for Cookies for the four most used web browsers are here.
|Instructions on how to disable Cookies
For other web browsers, please use the “Help function” on your browser for details on how to do this.
For information on how to restrict or block Cookies on your mobile phone, you will need to refer to your handset manual.
If you prefer not to allow “Device identifiers”, you can open the device where you would like to amend or disable the device identifier or manage permissions for your apps; you can usually find these options via the ‘Settings’ screen. The specific location may vary by device and operating system, however most devices will include a ‘Privacy’ or ‘User Manual’ to help locate this functionality.
Alternatively, please visit www.aboutcookies.org which will give you useful information on how to restrict cookies and delete cookies.
Updated: 9 August 2023