Published: Wed 22 Nov 2017 at 13:52
Updated: Wed 22 Nov 2017 at 14:30
Members of the Travel Network Group this week awarded Jet2holidays with the prestigious ‘Trade Team of the Year’ accolade, at their annual conference in Monaco.
The award has extra significance, because it is sponsored by the Institute of Customer Service. Earlier this year, they named Jet2holidays 4th out of almost 250 companies in their benchmark UK Customer Satisfaction Index (UKCSI) - making us the highest ranked company in travel and tourism for customer service. Jet2.com came 29th in the list – the highest ranked airline in the study.
The Travel Network Group’s conference was designed to inspire members to think about how they can keep their customers at the centre of their businesses, something we have taken a number of industry-leading steps to address, including:
This formula has resulted in a number of major accolades and award wins, including several awards voted for by the travel industry in the past month alone.
Alan Cross, Head of Trade at Jet2holidays said: “This is a fantastic accolade to receive and I would like to thank the members of the Travel Network Group who voted for us, as well as the Institute of Customer Service. Customer service is right at the heart of everything that we do as a company, and accolades such as this show that our partnership approach to working with independent travel agent is the right one. Our trade team has grown significantly over the past 12 months, but our focus is still exactly the same as ever – to support independent travel agents and work with them, delivering the best service and product so that we can help them grow their businesses.”
For more information, travel agents can visit our dedicated trade site trade.jet2holidays.com.
Wed 11 Sep 2024 | Awards, Announcements