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Real Reviews

Find out why our customers love us!

Home / Reviews and Awards

We're an award-winning airline!

Here at Jet2.com, our shelves are filled with shiny trophies! We've won many prestigious awards over the years and it's all thanks to our friendly customer service, on-time flights and incredible value fares. Find out more about our most recent awards below…




Jet2holidays has been named Which? Travel Brand of the Year 2024 for the third year running, offering great-value package holidays to sun destinations across Europe from 12 UK airports. You can enjoy a huge choice of 2-5 star accommodation, with holiday ranges including activity-packed Family Favourites, amazing All Inclusive getaways and sun-soaked Luxe Collection retreats. And each of our ATOL-protected package holidays includes return flights, 22kg baggage and hotel transfers, for just a £60pp deposit.

Find out more.

Real reviews

Excellent company and lovely service in-flight.

Everything was great, staff exceeded expectations both on the flight and at the airport.

Victoria travelled from Manchester to Almeria with their family in July 2024

check-in

Excellent - great trip travelling with a great company.

Everything from checking in to arriving was excellent. It was lovely to have friendly staff available at each point to help and advise.

Tina travelled from Bristol to Crete (Chania) with their partner in June 2024

Jet2 were an absolute pleasure to travel with; quick efficient and friendly.

Check-in was amazing, quick, professional, polite and very friendly at both airports. Flights were on time and staff were lovely. Plane was clean and pilot was informative and a smooth flight.

Alison travelled from Birmingham to Malaga with their family in June 2024

Fantastic service would definitely recommend Jet2.

We were so impressed with Jet2 from start to finish. The booking system is easy with updates coming through and the app is easy to use and the staff at the airport were so friendly & helpful.

Lynn travelled from Liverpool to Faro with their partner in June 2024

Flown with Jet2 previously so knew about their exceptional service and flights. This time round was no different.

Great holiday experience - confident in my choice of travel company. Trusted and honest company.

Ceri travelled from Manchester to Lanzarote with their family in June 2024

Service above and beyond my expectations.

No delays, polite staff and smooth journey. I had a broken foot and was put through the process quickly and not left waiting to board etc.

Denise travelled from East Midlands to Malaga with their partner in June 2024

Jet2 set expectations high and met them.

Excellent service all the way through from booking (with 22kg allowance), Twilight Check-in, general friendliness and helpfulness of staff.

Arthur travelled from Leeds Bradford to Rome with their family in June 2024

I wouldn't hesitate to recommend.

I was kept up to date by text and email throughout the whole process. It was excellent service and nothing was too much trouble. Truly, a great experience.

Luke travelled from Leeds Bradford to Kefalonia with their friends in June 2024

A fabulous experience all round from check-in to landing.

Comfy seats, polite and attentive staff, great organisation.

Adrian travelled from Manchester to Lanzarote with their partner in June 2024

Jet2 are trusting & friendly.

Good selection of holidays, the ability to pay monthly plus the easy check in at airport.

Keith travelled from Manchester to Almeria with their family in July 2024

Recent Awards

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We’re named in the UK Customer Satisfaction Index 2024!

Jet2.com was once again highly rated in the latest Customer Satisfaction Index (UKCSI) for 2024, achieving a customer satisfaction score of 83.5 and coming in at number 11 in the list of top companies for customer service! Jet2.com’s score makes it the top-ranked ‘Transport’ company in the report, and the only airline to appear in the top 50 list of organisations.


Find out more

In the press

“At the start of 2023, it has 115 aircraft – compared with just two at the launch. Twenty years on, I am delighted that Jet2 has proved the doubters – including me – comprehensively wrong.”

The Independent

“Jet2.com has distinguished itself as the pick of the pack, with passengers not only praising its excellent customer service and value for money but also rating the boarding experience and cabin cleanliness highly. Proof that it is possible to have great customer service at a good price.”

The Guardian

“The unstoppable rise of Jet2, from tiny airline to Britain’s biggest tour operator. The leader for sand and sun holidays, the company’s exceptional customer service is behind its industry-leading success.”

The Telegraph

 

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Jet2.com awards

But wait, we’ve won even more awards! Select “Show all awards” below to take a look at the whole lot…

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