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Jet2.com has achieved one of Feefo’s most exclusive awards for delivering customer service excellence in the travel industry - a 2025 Exceptional Service award, an honour shared by only 32 other businesses.  

Since 2006, Feefo, one of the biggest ratings and review platforms, has collected customer-led reviews and supported clients, from global businesses to SMEs. Feefo and Jet2.com have been working together for seven years, to collect genuine customer feedback and build trust through verified, transparent reviews. 

The leading leisure airline was named a recipient of an Exceptional Service Award after its consistent improvement to their customer service over a three year period, surpassing competitors on review reply rate, and response rates. 

Holidaymakers who book with Jet2.com can follow a link on their booking confirmation to leave a rating on Feefo for the service provided. Jet2.com scored 4.6 out of five from over 3,000 reviews submitted over the last year. 

The Exceptional Service award recognises businesses that consistently deliver outstanding customer service and experiences. The airline Jet2.com is one of the 32 brands to receive this recognition, one of only six in the travel sector and the only airline.  

As well as receiving this coveted accolade, Jet2.com also picked up a Gold Trusted Service Award from Feefo. 

Jet2holidays, the UK’s largest tour operator, was honoured with a Feefo Platinum Trusted Service Award for the fourth consecutive year, after providing customers with exceptional levels of quality and service. In order to receive this accolade, companies must consistently demonstrate high quality service by being awarded a Gold Trusted Service Award for a minimum of three consecutive years.  

Jet2holidays scored 4.8 out of five from over 7,000 reviews submitted over the last year. 

Commenting on the wins, Tony Wheble, CEO at Feefo commented: “Here at Feefo, we are delighted to celebrate Jet2.com and Jet2holidays winning three Feefo Awards this year. Jet2.com should be particularly proud of the Exceptional Service Award for its continued service improvement, as it is given to just 32 other businesses who strive to deliver exceptional service through customer reviews. 

“We look forward to continuing this partnership and allowing customers to share their reviews to build trust, transparency, and stronger connections between Jet2.com, Jet2holidays and their customers.” 

Steve Heapy, CEO at Jet2.com and Jet2holidays has commented on their wins this year: “We are delighted to be recognised by Feefo and to win three awards this year, including an Exceptional Customer Service accolade for Jet2.com. By placing customer service at the heart of everything we do, we continue to lead the industry when it comes to looking after our customers. This recognition is down to our fantastic colleagues who go above and beyond to ensure every customer travelling on their flights and holidays with us feels like a VIP.  

“Our customer first strategy means we place our customers at the centre of everything we do, and we always look to do the right thing for them.  

“Knowing that this accolade is based on the opinions of thousands of paying customers is brilliant. There is no better testament, and all the positive feedback clearly shows that our formula of providing friendly customer service is working.”