Article
Rhodes Update – repatriation flights and supporting our customers
Published: Mon 24 Jul 2023 at 14:15
Jet2.com has today announced that it will operate four repatriation flights from Rhodes to bring customers back to the UK.
The repatriation flights are as follows:
- Rhodes to Manchester, departing tonight with 220 seats
- 2 x Rhodes to Leeds Bradford flights, departing tonight with 189 seats
- Rhodes to Birmingham, departing tonight with 189 seats
This is in addition to over 50 scheduled flights operating between Rhodes and the UK this week (Sunday 23rd July - Sunday 30th July).
Yesterday, we cancelled all flights and holidays due to depart to Rhodes up to and including Sunday 30th July, to give customers assurance and to avoid putting further pressure on the island’s infrastructure. We have contacted affected customers with regards to their refund and rebooking options and if they wish to receive a refund, we will process this quickly.
We will still fly those aircraft to Rhodes, but with no customers onboard, so that we can continue to bring our customers back to the UK on their scheduled flights, as well as any additional Jet2 customers who wish to return to the UK.
Our first repatriation landed from Rhodes into Leeds Bradford late on Sunday evening, carrying 95 Jet2.com and Jet2holidays customers back to the UK. Customers were also provided with onward ground transportation.
We have significantly increased our presence on the island too, with experienced colleagues arriving from other destinations, as well as a dedicated senior team flying from the UK to Rhodes yesterday. These colleagues are there to look after our customers in evacuation centres, in resorts, and at Rhodes Airport. We also have staffed transfer coaches taking customers to the airport from evacuation centres today.
A spokesperson for Jet2.com and Jet2holidays said: “We understand how difficult this experience has been for many, and our entire focus is on looking after our customers. We have a significantly expanded presence in Rhodes, with a huge team of experienced colleagues providing all the support we can for our customers, whether that is in affected areas or at Rhodes Airport.
“We have also put on four repatriation flights to bring our customers home, which is on top of our scheduled programme of flights that will continue to operate from Rhodes to the UK this week. We are continuing to make decisions in the best interests of our customers, and we are keeping everything under constant review.”
