A történet
Court rules in Jet2.com’s favour… again
Published: Sze 19 okt. 2016 at 11:45
Updated: Sze 19 okt. 2016 at 11:48
We are delighted to announce that we have obtained another successful court judgment against a disruptive passenger to recover losses incurred as a result of their unacceptable onboard behaviour.
Sunderland County Court has ordered Claire Sanderson to compensate us for losses incurred as a result of having to divert our Tenerife to Newcastle flight on New Year’s Day this year, after she was aggressive and abusive onboard the flight.
Mrs Sanderson, 42, from Sunderland, was particularly abusive to our crew and became so disruptive and aggressive as the flight progressed, that the Captain had no choice but to divert the aircraft to Shannon Airport in Ireland. To protect the safety of everyone onboard she was offloaded and handed over to the local police. The customers then continued to Newcastle following a two-hour delay.
This is the second time in a week that we have obtained a successful judgment, with the Court again having no hesitation awarding in our favour.
Phil Ward, Managing Director of Jet2.com said: “The second court ruling in our favour in such a short space of time should send out a strong message to anybody who thinks that they can get away with acting in an unacceptable and aggressive fashion onboard – this behaviour will not be tolerated and we will continue to take action to recover our losses. Mrs Sanderson must now accept the consequences of her actions, which caused both inconvenience and distress for other customers as well as our crew. As a family friendly airline carrying millions of holidaymakers, many of whom our families, we will not tolerate this on our flights.”
Jet2.com’s Onboard Together initiative commits the airline to a zero tolerance stance against disruptive passenger behaviour, including banning the sale of alcohol onboard all flights before 08:00BST. This has been well received by both our crew and customers and we call upon airports to adopt the same rule as well as introducing tamper proof bags for the sale of alcohol at duty free shops. Since launching, more than 500 disruptive passengers have been refused travel and over 60 of these, including Claire Sanderson, have been given lifetime bans.
