I am being dropped off/picked up at the airport. Is there a drop off point?
Yes, there is a drop-off/pick up point located directly outside the main departure terminal at Jersey Airport.
Which terminal will my flight depart from? Which hall do I use to check in?
All Jet2.com flights depart from the main departures terminal.
Check-in
What time will the check-in desk open?
The check-in desk will open 2.5 hours before departure.
What time will the check-in desk close?
The check-in desk will close strictly 40 minutes before departure.
Assisted Travel
Which company will provide me with Assisted Travel?
Ports of Jersey provide the assisted travel service at Jersey airport.
Does the airport offer a meet and greet service (is someone able to meet me in the car park with Assisted Travel)?
Unfortunately, Jersey Airport does not offer this service.
Where do I go if I have booked Assisted Travel? Where does my Assisted Travel begin?
Any customer with assistance booked should proceed to the check-in desk to bag drop where assistance will be given. Alternatively, proceed to the assisted travel desk located adjacent to the café, to the left hand side of the departure hall.
At the airport
Can I purchase a fast track ticket through security?
Unfortunately, Jersey Airport does not offer this service.
What are the opening times for the Customer Help Desk?
Swissport's customer help desk can be located in the middle of the departure terminal check in desks opposite to the entrance. Alternatively, any enquiries can be made to a member of the Swissport team at check in.
Is there an airport lounge available? If so, how do I make a booking?
Yes, the BA lounge is open. Unfortunately, you are unable to pre-book this service. Please see a member of the Swissport passenger services team or Jersey Airport website for further details.
Travelling with hand baggage only?
If travelling with hand baggage only and if you are in possession of your boarding card, you may proceed straight to security (unless your boarding card indicates otherwise). We advise that you arrive at least 90 minutes prior to your flight to allow enough time.
This information was last updated on 17 June 2024.
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