Delays and Disruptions

Claimant Details

Title

Please select

Name

First name

Surname

Country of residence

Are you claiming for yourself?

Yes No

Passenger Details

Add additional passenger details

You may only submit a claim to us on behalf of other passengers (maximum of seven) who are named on the same booking, excluding separate family groups or group bookings. By making a claim on behalf of another passenger you are confirming that you have authority to make the claim on their behalf. Any passenger you make a claim on behalf of will not be able to make a separate claim relating to the same matter.

Passenger 1

Please select

First name

Surname

Passenger 2

Please select

First name

Surname

Passenger 3

Please select

First name

Surname

Passenger 4

Please select

First name

Surname

Passenger 5

Please select

First name

Surname

Passenger 6

Please select

First name

Surname

Passenger 7

Please select

First name

Surname

Passenger 8

Please select

First name

Surname

Flight Details

Flight number

Most bookings include two flights. Make sure you enter the flight which was disrupted to ensure your claim can be processed. If you are claiming for two flights, you will need to complete a separate form for the second flight.

e.g. LS271

Flight date

Please use the flight date on your booking confirmation, even if your flight was delayed overnight.

Booking type

Please select

Booking Ref

e.g. 2XXXXX

Claim Details

Attachment upload

Please attach your boarding pass as well any other documents that are relevant to your claim. You can attach up to three documents with a maximum file size of 6MB in JPG, PNG or PDF formats.

Boarding Pass

Other Supporting Information

Reimbursement of expenses

Are you making a claim for expenses under the Regulation?

What expenses can I claim for under the Regulation?

Any claims must be supported by an itemised receipt. We cannot accept bank statements as proof of purchase.

Expenses that CAN be claimed under the Regulation:

- Food and Drink

- Overnight Accommodation

- A Flight Refund (if your flight’s departure was delayed over 5 hours and you elected not to travel and cancelled your booking)

- Alternative Flight (Re-routing due to a flight cancellation or if a passenger has been denied boarding)

We can only consider reasonable costs incurred during a delay or whilst awaiting the earliest alternative flight (re-routing) in the case of a flight cancellation or denied boarding.

Examples of expenses that CANNOT be claimed under the Regulation, include:

- Car Parking

- Unused Accommodation

- Child/Pet Care

- Missed Events

- Loss of Earnings

Please contact your travel insurer.

Total reimbursement amount claimed:

Total reimbursement amount claimed

Attachment upload

Please photograph and attach all of your receipts, as well as any other documents that are relevant to your claim. You can attach up to a maximum file size of 6MB in JPG, PNG or PDF formats.

Complete your bank details below (UK):

Bank account holder full name

Sort code

Please enter 6 numerical digits only - without hyphens - eg: 600898

e.g 123456

Account number

i.e. 12345678

International bank account number (IBAN):

Bank account holder full name

IBAN number

i.e. BY86AKBB10100000002966000000

Swift/Bic

i.e. BUKBGB22

If you are eligible for compensation and/or we are reimbursing your expenses, will we use these details to make a payment by bank transfer. For more information on how we protect your data, please view our privacy policy: https://www.jet2.com/privacy. Please do not enter credit card details as we are unable to make payment to you this way. Please be aware claims made under the Regulation are not necessarily eligible for compensation. For example, if a delay is under three hours, or the cause of the delay is outside of the airline’s control.

By checking this box, you certify that the information provided is accurate and not misleading, and that you have permission to complete this form and receive monies on behalf of any other passengers listed.

Delays and Disruptions

Claimant Details

Passenger Details

Flight Details

Claim Details

Reimbursement of expenses

What expenses can I claim for under the Regulation?

Total reimbursement amount claimed:

Complete your bank details below (UK):

Please enter 6 numerical digits only - without hyphens - eg: 600898

International bank account number (IBAN):

Looking for something else?

Travelling without an adult?

You need to go to the Jet2holidays website

More than 75 destinations across Europe to choose from

From our 13 UK bases