Please be aware claims made under UK (EU) Regulation 261/2004 (the Regulation) are not necessarily eligible for compensation. For example, if a delay is under three hours, or the cause of the delay is outside of the airline’s control.

For more information, please visit https://www.jet2.com/delays-and-cancellations

Please note, we will be unable to process your claim if any of the information is entered incorrectly.

Your booking

Jet2.com customers, please provide your six-digit booking reference. If you have a Jet2holidays booking, please use the relevant form via the link at the top of this page.

Customer details

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