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Important Information and Frequently Asked Questions

London Stansted Airport (STN)
Bassingbourn Rd, Stansted, CM24 1QW

Getting there

How do I book airport parking?

I am being dropped off/picked up at the airport. Is there a drop off point?

How can I arrange a taxi to/from the airport?

Which terminal will my flight depart from? Which hall do I use to check in?

Check-in

What time will the check-in desk open?

Is there a separate queue for online check-in?

What time will the check-in desk close?

Does the airport offer Twilight Check-in®?

Is parking free while using Twilight Check-in®?

Assisted Travel

Which company will provide me with Assisted Travel?

Does the airport offer a meet and greet service (is someone able to meet me in the car park with Assisted Travel)?

Where do I go if I have booked Assisted Travel? Where does my Assisted Travel begin?

Approximate Distances from key locations around the airport

At the airport

Can I purchase a fast track ticket through security?

Is there an airport lounge available? If so, how do I make a booking?

Travelling with hand baggage only?

What are the opening times for the Customer Help Desk?

Can I purchase a hotel at the airport?

This information was last updated on 19 March 2024.