COVID-19 hub

Home Page / COVID-19 hub

Our pledge to give you the summer you deserve

Summer is back! But things still look a little different for now, so we want to reassure you that you’re in safe hands when you travel with us.

Looking after you every step of the way is what we do best. That’s why we’ll bring you the same industry-leading customer service you know and love, with some extra measures to keep you safe and sound.

You can trust that everything from airport check-in to onboard cleaning is in line with the latest official COVID-19 guidelines. And from booking to boarding and back home again, we’ll always let you know exactly what to expect when and what you need to do to have a safe and smooth journey.

It’s our people that make us stand out from the rest and they’re back in their bright red uniforms, ready and raring to treat you like a VIP. After all, we’re in this together…

Important information before you travel

Watch our useful videos

From the types of COVID-19 tests you'll need to details about your passport validity, below you'll find handy videos to help you have a safe and smooth journey.

Following the latest UK Government announcement on 14 October 2021 about changes to day two tests for arrivals into England, we’re aware lateral flow tests (also known as RAT) will be accepted in England from 24 October 2021. You must order this test from a list of Government-approved suppliers (the Government has advised the free NHS tests can’t be used for this purpose) and we’re expecting this list to be published on 22 October 2021.

If you’ve already ordered PCR day two tests, don’t worry, you can use these as planned. Ahead of travel, please visit our website regularly right up to just before you’re due to depart, when we’ll have all the latest travel requirements.

Discover COVID-19 testing information

Check your passport's validity

How to get prepared for the airport

Our Face Mask Policy

Passenger locator form

What Life's Like On Holiday

Insure your place in the sun

Choose our 5* travel insurance and you'll get...

1. Cover if Foreign Office (FCDO) travel advice changes because of COVID-19

2. Cancellation and medical cover if you become ill with COVID-19

3. Up to £10m medical cover, £5,000 cancellation and £2,000 baggage cover

Read more

 

…

A safe and smooth journey

Looking after you before you go...

Travel has changed a little these days, so make sure you follow these steps so you’re all good to go.

check-in

Get the break you deserve

usp logo

Your safety, our priority

Everything from online check-in to onboard cleaning is in line with official guidelines.

Read More
usp logo

Speedy & smooth refunds

We've been praised by consumer experts for the way we deal with refunds, if we have to cancel.

Read More
usp logo

Award-winning flights

We’re a Which? Recommended Provider and Tripadvisor’s Best Airline – UK.

Read More
usp logo

5* travel insurance

Our Defaqto 5* travel insurance includes COVID-19 cover and is available now.

Read More
usp logo

Great-value deals

Don't miss out, get your first-choice flight time, date and destination now!

Search now

Read our COVID-19 FAQs

Got a question about your booking or somewhere you're planning on travelling to? Here, we answer all your frequently asked questions.

Still not found your answer? Get in touch with us via Whatsapp.


Read more

…