Bookings
We're an award-winning airline!
Here at Jet2.com, our shelves are filled with shiny trophies! We've won many prestigious awards over the years and it's all thanks to our friendly customer service, on-time flights and incredible value fares. Find out more about our most recent awards below and read some hand-picked stories from customers who love us* about their recent trip.
*Our survey is incentivised with a prize draw, and all stories on this page are selected by us. See our Reviews Policy for more information.
Jet2.com has been named Which? Recommended Provider for the 10th year running! In the consumer champion’s survey of short-haul airlines, we were the only UK airline to receive the coveted Which? Recommended Provider status this year. We were marked on various criteria, including customer service, value for money, punctuality and more!
Fun, friendly and professional. Just like one big happy family
The prices were excellent, the staff were friendly and professional. The booking process was very easy to use.
Lynn travelled from Birmingham to Paphos with their partner in February 2025
A personal service
Jet2 staff very helpful at check-in, friendly and personable. Lots of updates on flight. Staff were super helpful and friendly - this makes all the difference.
Wendi travelled from Glasgow International to Alicante with their friends in February 2025
Friendly familiar brand
Everything with Jet2 is familiar to me. Easy check-in. Comfy seats. Helpful and happy staff.
Karen travelled from Newcastle to Alicante in February 2025
A great experience from start to finish. Friendly staff make sure we always have a good trip
Staff are always helpful and friendly. Fares and baggage charges are fair. Seats have enough room. Overall we have always had a good experience from start to finish on all flights.
Susan travelled from Glasgow International to Geneva with their Friends in February 2025
Hassle free, clean comfortable travel
Beautifully clean, modern looking aircraft, staff always very nice. I trust Jet2. I don't trust any of the others.
Tony travelled from Birmingham to Antalya in March 2025
High praise
I couldn't fault anything in particular. A very good flight both ways. Cabin crew always seem to be happy in their chosen career and are very smart looking with big smiles. Nice to see!
Lori travelled from London Stansted to Lanzarote with their friends in March 2025
Simply better
The basics done exceptionally well, great staff who aren't out to penalise customers.
Olly travelled from Leeds Bradford to Geneva with their friends in March 2025
I wouldn't look elsewhere
Service, pleasant staff, well trained, high quality planes, good selection of foods onboard. The overall price is good value.
Allan travelled from Belfast International to Alicante with their partner in April 2025
It was a great experience from start to finish
Helpful staff, very fast checking in and the flight was smooth as silk, could not of been happier. From the airport all the way through to boarding the plane and travelling to Turkey. Every member of staff I spoke to was helpful and happy and always smiling and wanting to help in any way needed.
Craig travelled from Birmingham to Antalya in April 2025
Brilliant all round
The seats were comfy, the food was nice, there was enough leg room, the flight attendants were great and there were no delays. All in all, a very pleasant experience.
Kerry travelled from Bristol to Malaga with their family in April 2025
It is always a good experience with Jet2
All aspects of the flight were great, including Assisted Travel. My wife needed mobility assistance and this proved especially helpful on both outward and return journeys. All of the staff involved in this were superb and we were saved the problem of standing in long queues.
Ian travelled from Leeds Bradford to Tenerife with their partner in April 2025
Recent Awards
We’re named in the UK Customer Satisfaction Index 2025!
Jet2.com was once again highly rated in the latest Customer Satisfaction Index (UKCSI) for 2025, achieving a customer satisfaction score of 82.0! Jet2.com’s score makes it the top-ranked ‘Transport’ company in the report, and the only airline to appear in the top 50 list of organisations. We’re incredibly proud to be recognised once again!
Find out more
In the press
“At the start of 2023, it has 115 aircraft – compared with just two at the launch. Twenty years on, I am delighted that Jet2 has proved the doubters – including me – comprehensively wrong.”
“Jet2.com has distinguished itself as the pick of the pack, with passengers not only praising its excellent customer service and value for money but also rating the boarding experience and cabin cleanliness highly. Proof that it is possible to have great customer service at a good price.”
“The unstoppable rise of Jet2, from tiny airline to Britain’s biggest tour operator. The leader for sand and sun holidays, the company’s exceptional customer service is behind its industry-leading success.”
Jet2.com awards
But wait, we’ve won even more awards! Select “Show all awards” below to take a look at the whole lot…