Delays and Disruptions

Please be aware claims made under UK (EU) Regulation 261/2004 (the Regulation) are not necessarily eligible for compensation. For example, if a delay is under three hours, or the cause of the delay is outside of the airline’s control.

For more information, please visit https://www.jet2.com/delays-and-cancellations

Please note, we will be unable to process your claim if any of the information is entered incorrectly.

Claimant Details

Title

Please select

Name

First name

Surname

Address

Address line 1

Address line 2

Town/City

County

Postcode

Are you claiming for yourself?

Yes No

Passenger Details

Add additional passenger details

You may only submit a claim to us on behalf of other passengers (maximum of seven) who are named on the same booking, excluding separate family groups or group bookings. By making a claim on behalf of another passenger you are confirming that you have authority to make the claim on their behalf. Any passenger you make a claim on behalf of will not be able to make a separate claim relating to the same matter.

Passenger 1

Please select

First name

Surname

Passenger 2

Please select

First name

Surname

Passenger 3

Please select

First name

Surname

Passenger 4

Please select

First name

Surname

Passenger 5

Please select

First name

Surname

Passenger 6

Please select

First name

Surname

Passenger 7

Please select

First name

Surname

Passenger 8

Please select

First name

Surname

Flight Details

Flight number

e.g. LS271

Flight date

Booking type

Please select

Booking Ref

e.g. 2XXXXX

Claim Details

Attachment upload

Please attach your boarding pass as well any other documents that are relevant to your claim. You can attach up to three documents with a maximum file size of 6MB in JPG, PNG or PDF formats.

Boarding Pass

Other Supporting Information

Reimbursement of expenses

This section is for reimbursements relating to re-routing, refreshments, and accommodation during a delay or cancellation (under the Regulation), if they were not provided by Jet2.com. If you are not claiming expenses, please do not complete this section.

Text

All expenses must be within the scope of the Regulation for welfare during flight disruption. We are not liable for any other expenses, such as further travel arrangements, loss of earnings, car parking, missed events, kennels etc. We suggest you contact your travel insurers for any expenses incurred which are outside the scope of the Regulation.

Total reimbursement amount claimed:

Total reimbursement amount claimed

Attachment upload

Please photograph and attach all of your receipts, as well as any other documents that are relevant to your claim. You can attach up to a maximum file size of 6MB in JPG, PNG or PDF formats.

Complete your bank details below (UK):

Bank account holder full name

Sort code

Please enter 6 numerical digits only - without hyphens - eg: 600898

e.g. 123456

Account number

i.e. 12345678

International bank account number (IBAN):

Bank account holder full name

IBAN number

i.e. BY86AKBB10100000002966000000

Swift/Bic

i.e. BUKBGB22

If you are eligible for compensation and/or we are reimbursing your expenses, will we use these details to make a payment by bank transfer. For more information on how we protect your data, please view our privacy policy: https://www.jet2.com/privacy. Please do not enter credit card details as we are unable to make payment to you this way. Please be aware claims made under the Regulation are not necessarily eligible for compensation. For example, if a delay is under three hours, or the cause of the delay is outside of the airline’s control.

By checking this box, you certify that the information provided is accurate and not misleading, and that you have permission to complete this form and receive monies on behalf of any other passengers listed.

Delays and Disruptions

Claimant Details

Passenger Details

Flight Details

Claim Details

Reimbursement of expenses

Total reimbursement amount claimed:

Complete your bank details below (UK):

Please enter 6 numerical digits only - without hyphens - eg: 600898

International bank account number (IBAN):

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