Electric Mobility Device

Home Page / Electric Mobility Device

It is your responsibility to provide sufficient information about your Electric Mobility Device and batteries prior to travel. Should you not provide us with adequate or correct information before travel, we reserve the right to refuse the carriage of your Electric Mobility Device inline with the Dangerous Goods Regulations 2024. This form is for both Jet2holidays and Jet2.com customers.

If you have travelled with us previously with the same device and it has not since been modified, please contact us on 0800 408 5591 as we may be able to retrieve the full details of your device from your previous records.

Important information with regards to weight and height of electronic mobility devices:
  • We are only able to carry three Electric Mobility Devices per flight. Places are granted on a first come, first served basis in the order that we receive the information required.
  • Electric Mobility Devices which exceed 81cm, unless collapsed, in height are unable to be carried due to height limitations on our aircraft.
  • Please note if you are travelling on a Package holiday there are limitations for electronic mobility devices on both coach and private transfers. We may need to arrange an Adapted transfer or make your own arrangements for transportation, once the booking has been made our Assisted Travel Team will be in touch.

Customer information

Electric mobility device details

Please note: If your device exceeds 200kg in weight, we require further information as to whether the device can be taken down into different parts to reduce the weight for handling purposes. We will discuss this when we call you back following the submission of this form.

Battery information

If you are unsure of the battery type, please refer to your operator’s manual or contact the manufacturer as we are unable to carry your device without this information.

Battery type instructions

Lithium Batteries (including e-motion wheels)

If the battery is not designed to be removed on your electric mobility device, there is no maximum watt hour rating. Should your device have removable batteries, they must be carried with you in the cabin and not exceed the below Wh rating limits:

1. A singular battery must not exceed 300Wh

2. For two batteries, they must not exceed 160Wh each

Spare lithium batteries may also be carried, providing they do not exceed the above stated limitations – these must also be carried with you in the cabin. Any batteries carried with you in the cabin must be stored securely and protected against short circuit

- For non-spillable, nickel-metal hydride and dry batteries, all removed and spare batteries must be packed in a strong and rigid packaging.

- For spillable batteries, the mobility aid must always be kept upright, or if this is not possible, the battery must be removed from the mobility aid.

- For lithium ion batteries, the number and Watt-hour rating of installed and spare battery(ies) are required where the mobility aid is specifically designed for the battery to be removed during transport.

If tools are required to remove the battery please ensure you bring the airport with your Electric Mobility Device.

If the device battery cannot be removed or isolated (made safe for air travel), you will be required to bring an Airsafe plug that can be used to isolate the battery cables.

If you are unsure then this can be calculated by multiplying the battery Voltage by the AH rating, I.E. 12 Volts x 7.2 AH = 86.4 Watt Hours

Measurements

Maximum Height Accepted: 81cm

If your device exceeds this height and cannot be collapsed, it unfortunately cannot be carried. If your device is under 81cm in height, please only fill in the fully built specifications below.

Means of protecting circuits or preventing the device from being accidentally activated during transit

Medical conditions

Legal statement

It is your responsibility to provide sufficient information about your Electric Mobility Device and batteries prior to travel. If we don’t have adequate or correct information before travel, we may not be unable to transport your Electric Mobility Device for safety reasons and, we must reserve the right to refuse the carriage of your Electric Mobility Device in line with the Dangerous Goods Regulations 2024. This form is for use by both Jet2holidays and Jet2.com customers.

Important information

Please bring the operating manual with you to the airport. If you are carrying any spare batteries, we will need to be informed. We highly recommend that comprehensive insurance is in place for damage, delay or loss of the Electric Mobility Device as the airline's liability is limited under Montreal Convention. If you require any further assistance, then please do not hesitate to contact our dedicated mobility assistance line on +44 (0) 800 408 5591 or +44 (0)203 059 8337 if calling from overseas.

Looking for something else?