Electric Mobility Device

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It is your responsibility to provide sufficient information about your Electric Mobility Device and batteries prior to travel. Should you not provide us with adequate information before travel, we reserve the right to refuse the carriage of your Electric Mobility Device. Just to let you know, this form is for both Jet2holidays and Jet2.com customers.

If you have travelled with us previously with the same device and it has not since been modified, please contact us on 0800 408 5591 as we may be able to retrieve the full details of your device from your previous records.

Important information with regards to weight and height of electronic mobility devices:

If you have already called our Special Assistance Team and provided them with this information then you do not need to complete this form.

Customer information

Electric mobility device details

Please note: If your device exceeds 100kg in weight, we require further information as to whether the device can be taken down into different parts to reduce the weight for handling purposes.

Battery information

If you are unsure of the battery type, please refer to your operator’s manual or contact the manufacturer as we are unable to carry your device without this information.

Non-Spillable (Sealed Lead Acid) Batteries - including Dry Cell, Gell Cell and Nickel-Metal Hydride

If the battery is designed to be removed, please ensure it is placed in a strong, rigid, weatherproof box. A maximum of 2 spare non-spillable batteries may also be carried providing they are individually placed in strong, rigid, weatherproof boxes. All Non-Spillable Batteries will be loaded in the hold of the aircraft.

Lithium Batteries (including e-motion wheels)

If the battery is not designed to be removed on your electric mobility device, there is no maximum watt hour rating. Should your device have removable batteries, they must be carried with you in the cabin and not exceed the below Wh rating limits:

1. A singular battery must not exceed 300Wh

2. For two batteries, they must not exceed 160Wh each

Spare lithium batteries may also be carried, providing they do not exceed the above stated limitations – these must also be carried with you in the cabin. Any batteries carried with you in the cabin must be stored securely and protected against short circuit.

Wet Cell

These will be assessed on a case-by-case basis – please call our dedicated mobility assistance team on +44 (0) 800 408 5591 to discuss your requirement.


Maximum Height Accepted: 81cm

If your device exceeds this height and cannot be collapsed, it unfortunately cannot be carried

Means of protecting circuits or preventing the device from being accidentally activated during transit

Medical conditions

Important information

Please bring the operating manual with you to the airport. If you are carrying any spare batteries, we will need to be informed. We highly recommend that comprehensive insurance is in place for damage, delay or loss of the Electric Mobility Device as the airline's liability is limited under Montreal Convention. If you require any further assistance, then please do not hesitate to contact our dedicated mobility assistance line on +44 (0) 800 408 5591 or +44 (0)203 059 8337 if calling from overseas.