I am being dropped off/picked up at the airport. Is there a drop off point?
You can park for free for up to ten minutes near the departures or arrivals entrance.
Which terminal will my flight depart from? Which hall do I use to check in?
There’s only one terminal at Porto Airport. Please proceed to the check-in hall located on Level 3.
Check-in
What time will the check-in desk open?
The check-in desk will open two hours before departure.
Is there a separate queue for online check-in?
No, there’s no separate queue for online check-in.
What time will the check-in desk close?
The check-in desk will close 40 minutes before departure.
Assisted Travel
Which company will provide me with Assisted Travel?
Assisted Travel will be provided by MyWay. More information here.
Does the airport offer a meet and greet service (is someone able to meet me in the car park with Assisted Travel)?
No, assistance needs to be requested with MyWay at a contact point.
Where do I go if I have booked Assisted Travel? Where does my Assisted Travel begin?
Get in touch with MyWay at a contact point.
For arrivals, Assisted Travel begins inside the aircraft, and for departures, it starts at the contact point.
At the airport
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What are the opening times for the Customer Help Desk?
The sales desk is open from 06:00 to 20:30.
Is there an airport lounge available? If so, how do I make a booking?
If you are travelling with hand baggage only and are in possession of your return boarding card, please proceed straight to level 3 and pass security control (unless your boarding card says otherwise) – please arrive at least 90 minutes before your flight to allow enough time to reach the boarding gate.
This information was last updated on 13th June 2024.