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Real Reviews

Find out why our customers love us!

Reviews and Awards

Home Page / Reviews and Awards

We're an award-winning airline!

Here at, our shelves are filled with shiny trophies! We've won many prestigious awards over the years and it's all thanks to our friendly customer service, on-time flights and incredible value fares. Find out more about our most recent awards below…

Jet2holidays has been named Which? Travel Brand of the Year 2024 for the third year running, offering great-value package holidays to sun destinations across Europe from 12 UK airports. You can enjoy a huge choice of 2-5 star accommodation, with holiday ranges including activity-packed Family Favourites, amazing All Inclusive getaways and sun-soaked Luxe Collection retreats. And each of our ATOL-protected package holidays includes return flights, 22kg baggage and hotel transfers, for just a £60pp deposit.

Find out more.

Real reviews

So easy to book and a pleasure to travel with.

I have travelled with the company before and know how good it is, everything went as planned and staff were very helpful.

Elizabeth travelled from Edinburgh to Tenerife with their partner in February 2024


"Always a pleasure. Fantastic company to travel with. "

"Jet2 are a trustworthy company, planes are clean, staff pleasant and helpful and their communications are excellent "

Joy travelled from Edinburgh to Lanzarote with their partner in February 2024

"All staff, including Cabin Crew were brilliant. Super friendly and helpful."

"Easy to book online. Easy to check-in. App worked brilliantly giving me all the information I required. Twilight check-in was super quick and easy. Plane was comfortable In-flight meals were great. All staff, including Cabin Crew were brilliant. Super friendly and helpful."

Ben travelled from Newcastle to Antalya with their partner in March 2024

Recent Awards


Editor’s Choice Award

Great news! We won the coveted Editor’s Choice Award at The Sun Travel Awards 2023. Lisa Minot, Travel Editor of The Sun, selected as her winner!


We’re named in the UK Customer Satisfaction Index 2024! was once again highly rated in the latest Customer Satisfaction Index (UKCSI) for 2024, achieving a customer satisfaction score of 83.5 and coming in at number 11 in the list of top companies for customer service!’s score makes it the top-ranked ‘Transport’ company in the report, and the only airline to appear in the top 50 list of organisations.

Find out more

In the press

“At the start of 2023, it has 115 aircraft – compared with just two at the launch. Twenty years on, I am delighted that Jet2 has proved the doubters – including me – comprehensively wrong.”

The Independent

“ has distinguished itself as the pick of the pack, with passengers not only praising its excellent customer service and value for money but also rating the boarding experience and cabin cleanliness highly. Proof that it is possible to have great customer service at a good price.”

The Guardian

“The unstoppable rise of Jet2, from tiny airline to Britain’s biggest tour operator. The leader for sand and sun holidays, the company’s exceptional customer service is behind its industry-leading success.”

The Telegraph


. awards

But wait, we’ve won even more awards! Select “Show all awards” below to take a look at the whole lot…

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