Quick check in, friendly staff

From check-in to arrival, everything was great. Thank you and we cannot wait until next time!

Vicky travelled from East Midlands to Ibiza with their friends in October 2024

Friendly accommodating and extremely helpful airline. Jet2 is the best there is!

You make flying with a young family less stressful and are so accommodating that it enables us as a family to have a very enjoyable experience from the moment we land. You are the best accommodating airline when travelling with children and we fly quite regularly.

Craig travelled from Belfast International to Paphos with their family in October 2024

Nothing was too much trouble for the staff

From check-in to disembarking at your destination, everything ran smoothly. Staff were very polite and happy to help.

Lynn travelled from Leeds Bradford to Tenerife with their family in November 2024

Efficient and reasonably priced

Comfortable journey and boarding experiences. Your prices are reasonable, you have great offers and you include baggage that other airlines do not.

Tom travelled from Birmingham to Rome with their family in November 2024

Excellent city break to Vienna

Our flights were smooth from beginning to end with Jet2. All staff were friendly and kept everyone informed. Flights were smooth and planes as comfortable as could be. The pre-booked parts were great as we knew where we were sitting and the meals were tasty and served very quickly. Our flights were slightly delayed but we were kept informed and this was due to the airport, not the airline.

Louanna travelled from Bristol to Vienna with their partner in December 2024

A wonderful experience from check-in to arrival

The flight and service was excellent. Staff waiting for us on arrival back in Liverpool. Immediately saw our adult son had a hidden disability. Great cutomer service, which adds to a pleasant experience. I think you're doing great!

Georgie travelled from Liverpool to Madeira with their family in December 2024

A great experience

Helpful and friendly staff from start to finish! Comfortable flight, smooth landing and helpful staff.

Jenna travelled from Manchester to Tenerife with their family in January 2025

Easy to navigate on app. The destination was what we were looking for

From check-in at London Stansted to reaching Lanzarote and return flight, the Jet2 staff were fantastic. The flight deck kept us informed of everything. On the whole, a very enjoyable experience.

Steve travelled from London Stansted to Lanzarote with their partner in January 2025

Very easy booking system

Ground staff were great, as were the cabin crew. Also really enjoyed the in-flight food!

Sam travelled from Birmingham to Almeria with their family in August 2024

Jet2 were the best airline we have used

A company that listens to the wants and needs of disabled travellers and their family. Giving a true sense of independence. Respectful and compassionate. Extremely helpful.

Joanne travelled from Liverpool to Majorca Palma with their family in July 2024

Great as always!

You can speak to real people in customer services with any problems which is sadly unusual but very very welcome - a real plus for Jet2. Please keep this service!!!

Jill travelled from Birmingham to Palma with their family in July 2024

Impeccable professional friendly caring service - 10 out of 10!

Life is about creating and living experiences that are worth sharing and that is what I am doing. I want to share my experience with other customers. There is no other company I will be travelling with to Europe ever again. Jet2 met all the expectations and more.

Alexander James travelled from London Stansted to Larnaca with their family in July 2024

Jet2 make the holiday or flight a great experience

Excellent customer service and also the assistance I received made the flight with my mobility problems much easier. Nothing to improve.

Gillian travelled from Newcastle to Alicante with their family in June 2024

"the captain let the children look in the cockpit after the flight which was an incredible experience"

"I have hidden disabilities and flying is very stressful for me. I find the Jet2 staff are always so friendly and helpful and make the whole experience much easier. I would definitely recommend them to family and friends who also have hidden disabilities."

Deborah travelled from Birmingham to France with their family in January 2024

"For once an airline that delivers. My faith in air travel is restored."

Everything perfect and utterly beyond expectations. Best experience I've ever had of an airline

Julian travelled from Manchester to Majorca with their family in June 2023

"A lovely and easy experience. Communication and the staff from Jet2 were truly amazing."

"Nice and easy, lots of communication and updates. Check bags from 3 hours before which is fab when travelling with a baby!"

Mellia travelled from Bristol to Malaga with their family in August 2023

"Booking 👍🏼 Twilight check in 👍🏼 Great flight times 👍🏼"

"I never have any problems booking my flights. Check in is so easy especially the Twilight check in. Flights are at good times and on time. Cabin crew are always good. Great start to the holiday "

Paul travelled from Leeds Bradford to Faro with their family in August 2023

"Fly with the happy smiling people, guaranteed to make your holiday great"

"You employ caring happy people who make our flights easy and enjoyable.​ You should promote yourselves as the happy crew"

Valarie travelled from Newcastle to Crete with her extended family in June 2022

"The best airline by far in the UK. Love flying with Jet2."

"I think Jet2 is by far the best airline in the UK. Very professional staff, friendly and very comfortable and clean aircraft although not the cheapest, it is well worth the money we spent."

Wayne travelled from East Midlands to Tenerife with his extended family in July 2022

"Great no delays fantastic ground crew and cabin crew​ Always fly with Jet2.com"

"So much negative news about airports and airlines at the moment but you guys were amazing, check in easy flights slightly delayed but not your fault "

Sue travelled from Leeds Bradford to Paphos with her extended family in June 2022

"I have travelled with other leading companies, but Jet2 is far the best I have went with."

"I have travelled with other leading companies, but Jet2 is far the best I have went with. Lots of staff and very helpful giving you advice all the time to reassure you. Airport's can be very scary for older people but Jet2 told us exactly where to go, no problems."

James travelled from Belfast International to Malaga with his partner and extended family in May 2022

Fantastic staff who make your holiday a great experience

Your staff were so welcoming and happy. Check-in was a breeze. Cabin Crew were so helpful. A much nicer flight experience than we have had with other airlines.

Angela travelled from Bristol to Skiathos with their partner in September 2024

Fantastic staff, brilliant communication

Fantastic staff, comfortable planes and great food.

Sarah travelled from Bristol to Skiathos with their partner in September 2024

Your welcoming of passengers is excellent

Jet2 has an easy booking experience with friendly, respectful, extremely willing and accommodating staff.

During the trip Jet2 had good legroom, comfortable seats and staff that are organised. Especially at the airport with the marshalling of the queue when checking in and going through security.

Fernando travelled from Birmingham to Alicante with their partner in September 2024

I feel safe and trust Jet2

All the crew have excellent customer service skills. I have travelled with Ryanair about 5 times and will not use them again. Jet2 is definitely value for money.

Amanda travelled from Leeds Bradford to Chania with their partner in August 2024

Excellent - great trip travelling with a great company.

Everything from checking in to arriving was excellent. It was lovely to have friendly staff available at each point to help and advise.

Tina travelled from Bristol to Crete (Chania) with their partner in June 2024

Fantastic service would definitely recommend Jet2.

We were so impressed with Jet2 from start to finish. The booking system is easy with updates coming through and the app is easy to use and the staff at the airport were so friendly & helpful.

Lynn travelled from Liverpool to Faro with their partner in June 2024

Service above and beyond my expectations.

No delays, polite staff and smooth journey. I had a broken foot and was put through the process quickly and not left waiting to board etc.

Denise travelled from East Midlands to Malaga with their partner in June 2024

A fabulous experience all round from check-in to landing.

Comfy seats, polite and attentive staff, great organisation.

Adrian travelled from Manchester to Lanzarote with their partner in June 2024

Staff were amazing

Always polite staff, check-in was so easy, nice clean plane, not too crowded.

Hayley travelled from Bristol to Malaga with their partner in July 2024

Hassle free, stress free, happy holiday 😊

Check in at Manchester and Menorca was so well organised. The staff were all friendly and helpful. Just what we needed for a stress-free flight.

Peter travelled from Manchester to Menorca with their partner in July 2024

Jet2 helps to make my holiday the very best!

I have flown with Jet2 quite a number of times and have always been pleased with the service.

Andreas travelled from Bristol to Corfu with their partner in June 2024

I would certainly recommend Jet2 to all my friends and family.

I have heard excellent reports about Jet2 from my family who regularly use Jet2Holidays. I was very impressed with how I was treated by all the staff due to my mobility problems. The cabin crew were excellent, they were very friendly, and nothing was too much trouble. I have already booked another flight to Izmir in August.

Anthea travelled from Bristol to Izmir with their partner in June 2024

Friendly, professional, accommodating, and informative members of staff.

We assumed it would be along the lines of EasyJet or TUI, but the customer service, friendliness of the Jet2 team and the care and attention were amazing. We will most definitely be using you again. 😁

Simon travelled from Bristol to Kefalonia with their partner in June 2024

"Always a pleasure. Fantastic company to travel with. "

"Jet2 are a trustworthy company, planes are clean, staff pleasant and helpful and their communications are excellent "

Joy travelled from Edinburgh to Lanzarote with their partner in February 2024

"All staff, including Cabin Crew were brilliant. Super friendly and helpful."

"Easy to book online. Easy to check-in. App worked brilliantly giving me all the information I required. Twilight check-in was super quick and easy. Plane was comfortable In-flight meals were great. All staff, including Cabin Crew were brilliant. Super friendly and helpful."

Ben travelled from Newcastle to Antalya with their partner in March 2024

"Stress-free, efficient & generally very pleasant. Will book again!"

"We first used Jet2 last year, after years of using first Monarch & then Ryanair. We were very impressed with Jet2 & will now always use Jet2 where we can. Ryanair pales into insignificance in comparison. Well done Jet2!"

Janet travelled from Birmingham to Tenerife with their partner in January 2024

"Fantastic customer service from booking to flying which sets you up for a great holiday."

"Arranged Assisted Travel and very kind lady who helped on phone also informed me that I would get my seat fee refunded as I required travel assist in line with your airline policy - EasyJet take notice!"

Jeanette travelled from Glasgow International to Malaga with their partner in October 2023

"Clear and straightforward experience from choosing flights, booking, on-line check-in and ease at airport."

""Ease with buying flight tickets. On line check-in I found clear and completed without issue. Checking in my bag for the hold was also quick with very helpful staff. I had no problems or issues. Staff were professional, kind and helpful""

Annamarie travelled from Glasgow International to Malta in October 2023

"Good value flights. Lovely attentive staff"

"The staff are so professional and polite in every aspect of travelling abroad. We were given details above and beyond what other companies do. "

Gillian travelled from Manchester to Girona in June 2023

"Always a member of staff available to help …"

"The staff are courteous and helpful and they clearly like working for the company. Always a member of staff available to help."

Katy travelled from Manchester to Faro with her partner in February 2023

"We will always use Jet2 whenever we can…"

"Lovely crew! Mature and reassuring staff at check- in, and on board. We love your airline. Slick, efficient, clean, great offers shopping on board, and even care and observation at the carousel when reclaiming baggage. We will always use Jet2 whenever we can. Amazing!👍🏻❤️🌈"

Susan travelled from Manchester to Barcelona with her partner in January 2023

"Always a pleasure…"

"We love the friendly crew & staff at Jet2 - always a pleasure!"

Alison travelled from Birmingham to Malaga with her partner in January 2023

"We had more legroom in the standard seats than we had been used to with other airlines…"

"Flight was on time. The seats were comfortable and we had more legroom in the standard seats than we had been used to with other airlines. The snacks were good, and the latte I ordered was very nice (much better than I have had before). The captain kept us updated regarding where we were and when we were expecting to land. Very impressed.."

Christina travelled from Manchester to Fuerteventura with her partner in January 2023

"Jet2 is our favoured carrier…"

"Jet2 is our favoured carrier. They are normally very prompt & run on time. The aircraft is always very clean. The staff from the ground team to the cabin crew are always very friendly & helpful. Overall a great airline."

Rebecca travelled from East Midlands to Lanzarote with her partner in December 2022

"You never fail to meet the level you have set yourselves…"

"Your strengths are your people and they all have a fantastic customer service ethos. Your communication with customers, updating and informing them is excellent. Prices are perfect, but even if they were not, the added value from your company would be enough to make the difference and make your company first choice."

Gary travelled from Newcastle to Faro with his partner in November 2022

"Trusted Jet2 to deliver family friendly stress free holiday.​ They delivered!"

"Staff visibility at the airports, information share concise and updated, smooth passage through the gate, slight delays both ends however, this is to be expected given the current situation. kept informed at every stage . The planes were clean and tidy and very comfortable and of course, the crews were wonderful as always."

Simon travelled from Birmingham to Paphos with his partner in June 2022

"Jet2.com were just amazing, well organised and trouble-free"

"Jet2 were very efficient at check-in with plenty of staff to give friendly advice and directions. The cabin crew and pilots were friendly and seemed to care that we had a good holiday."

Paul travelled from Birmingham to Chania, Crete with his partner in June 2022

"Very reassuring process and a very reliable record."

"Thought the attitude of your staff was first class. Overall as a customer you did feel valued. Generally felt confident that that the flight was going to go ahead. When flying with you for the first time, we were pleasantly surprised at the level of professionalism. Would definitely look at Jet2 before Easyjet who we normally fly with."

Martin travelled from Bristol to Preveza with his partner in June 2022

"Easy hassle-free travel with Jet2... Cheers! :)"

"Always had a great experience with Jet2 - you get what you pay for, we've never been let down by Jet2 yet, and often we've been pleasantly surprised with some added service or other benefit from the staff, usually due to the fact we have 2 young boys in tow :) We believe that everyone should try out Jet2!"

Rob travelled from Dubrovnik to Manchester with his partner in June 2022

"Very easy with great information.​ Really friendly staff, all round a great experience *****"

"Friendly staff and a very informative pilot. Very professional and made our overall experience with Jet2 absolutely fantastic."

Craig travelled from Glasgow International to Menorca with his partner in June 2022

"The assisted service was outstanding and it really made our holiday knowing that we were in good hands"

"My wife has disability issues and your staff are absolutely fantastic, they allowed her to take her mobility scooter right to the aircraft doors which gave her easy access to the seat ,they then placed the mobility scooter into the hold, the same happen at Malaga airport when we landed and also on the return trip after our trip, absolutely brilliant thank you so much.​"

Christopher travelled from East Midlands to Malaga with his partner in June 2022​

"Brilliant, great friendly staff, great crew especially Lauren ​ We have booked for next year already!!"

"Lovely crew on plane, they are a credit to your company.​ Great to see lots of staff to help people in the airports and fast check in, brilliant."

Sally travelled from Birmingham to Paphos with her partner in June 2022​.

"Fantastic from start to finish, check in quick and easy, flight great with super staff.​​"

"The welcome aboard was lovely, a big smile, great announcement from the pilot telling us the route we would be taking, made me feel reassured"

Patricia travelled from East Midlands to Kefalonia with her partner in May 2022​

"Best airline in UK. Routes and prices are excellent.​"

"I think it's the best value for money airline in the country. Holidays are varied and well priced."

Shaun travelled from Newcastle to Alicante with his partner in May 2022​

"From arriving at the airport to landing in Tenerife, Jet2 staff were so kind and helpful."

"From arriving at the airport to landing in Tenerife, Jet2 staff were so kind and helpful. The lady Jan who checked us in realised my husband had mobility problems and helped us immensely, checking we were ok. Ground staff and air crew were amazing."

Marjorie travelled from Leeds Bradford to Tenerife with her partner in May 2022

"Your customer service is the best."

"Your customer service is the best. TUI queue went on for miles not enough staff on. Plus, I have to walk with a crutch and have difficulty standing up in queues, staff spotted me and went straight through"

Michelle travelled from East Midlands to Madeira with her partner in May 2022​

"A great experience from start to finish."

"I have travelled to Bulgaria with TUI, Wizzair, Thomas Cook and Balkan Holidays in the past and Jet2 are well ahead of them in terms of service, staff efficiency, helpfulness and friendliness, convenience and comfort and cleanliness on the plane. Standard leg room is the best we have had. A great experience from start to finish."

Oleh travelled from East Midlands to Bulgaria with their partner in May 2022

I wouldn't hesitate to recommend.

I was kept up to date by text and email throughout the whole process. It was excellent service and nothing was too much trouble. Truly, a great experience.

Luke travelled from Leeds Bradford to Kefalonia with their friends in June 2024

The staff were incredibly helpful

I have flown with Jet2 several times and they never fail to impress with the wonderful customer service.

Lucy travelled from East Midlands to Ibiza with their friends in July 2024

Wonderful service with lovely people. Always someone to help.

"From the booking of the flights to arriving at the airport, Jet2 always kept me informed. Arriving at the airport, there were plenty of Airport Customer Helpers to help, on the plane staff were attentive. Always ready to assist. Even on the return from Dalaman, it was great to see the red shirts of people ready to help. The return journey home was excellent. Many thanks for the pleasure. "

Tom travelled from Birmingham to Dalaman with their friends in June 2024

"Always an excellent service…"

"Always an excellent service. They go above and beyond to make sure our travelling needs are met."

Ann travelled from London Stansted to Paphos with her friends in November 2022

"The staff were lovely, bright and bubbly"

"The staff were lovely, bright and bubbly. They did everything they could to ensure you had the best experience whilst on board your flights. I would certainly recommend flying with Jet2 it was hassle free, and more comfortable than flying with other airlines. I'm converted, will look to book with Jet2 in preference of the airlines used before."

Joanne travelled from Leeds Bradford to Tenerife with friends in May 2022

"First time I’ve ever been so impressed with the efficiency of an airline."

"First time I’ve ever been so impressed with the efficiency of an airline. From when we arrived at East Midlands there were enough staff on hand at the self serve bag drop. On the way home there was a flight attendant named Lizzy who was AMAZING! Such a personable, funny and helpful professional who tailored her style to each passenger. So enjoyable."

Natasha travelled from East Midlands to Malaga with her partner and friends in May 2022

Always a pleasure when booking with Jet2.com

Same great service and flight on time. The staff at the airport and on the flight were always helpful and friendly – nothing was too much trouble.

Gordon travelled from Leeds Bradford to Rhodes in July 2024

Excellent service provided by cabin crew

Very happy! The cabin crew were very friendly and helpful, seats comfortable. Service on plane was very good.

Diane travelled from Bristol to Bodrum in July 2024

They really are first class

From the moment you step on the plane, I received such a friendly smile from the flight team and throughout the flight - they really are first class.

David travelled from Glasgow International to Alicante in June 2024

The best budget airline by far

Had a really good flight last year so was delighted to get the same again.

Elizabeth Jane travelled from London Stansted to Palma in June 2024

It was first class

Affordable, reliable, and professional: Jet2.com is the benchmark others strive to match.

Roy travelled from Manchester to Split with their partner in June 2024

"Good time slots. Easy boarding. No fuss booking flights and check in online."

"Always amazing service when I fly with Jet2. Smooth from check in to departure. Cabin Crew excellent, professional and helpful. Never disappoints."

Michaela Anne travelled from London Stansted to Antalya in January 2024

"Well organised. Extremely helpful staff."

"Check in was great. Cabin crew very attentive. Cannot fault your staff members at all. So friendly."

Jean travelled from East Midlands to Antalya in November 2023