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- Booking and Payment Options
- Flight Schedules and Changes
- Check-In and Boarding
- Baggage and Sports Equipment
- Seating and Extra Legroom
- Jet2Carhire
- Security and Identification
- Travelling with Children and Infants
- Assisted Travel and Medical
- Onboard Service and Conduct
- Delays and Disruption
- myJet2
- Lost Property
- Contact Us
Jet2shop
Our Cabin Crew will be delighted to offer you a fantastic range of tax and duty-free products from our Jet2shop, including fragrances, aftershave, skincare, make-up, jewellery, watches and gifts.
Take a sneak peek at our latest products now.
Your duty-free allowance
EU Countries and Northern Ireland:
- 1 litre of spirits for passengers aged 18 and over
- 200 cigarettes or 250g of tobacco for passengers aged 18 and over
- Fragrances and gifts items to the value of €430 (EU Countries) or £390 (Northern Ireland)
When returning to Great Britain:
- 4 litres of spirits for passengers aged 18 and over
- 200 cigarettes or 250g of tobacco for passengers aged 18 and over
- Fragrances and gifts items up to the value of £390
On Belfast International Airport flights to and from the EU:
We’re unable to offer a duty-free service onboard these flights.
People aged under 18 are not allowed to bring alcohol or tobacco into the UK.
Jet2.com advises all passengers to check customs allowances prior to departure.
Returns Policy
If the product you bought onboard is faulty in any way, we will be happy to give you a product replacement or refund. Please send the faulty product, along with your name, address, booking reference, description of the fault, receipt, and whether you’d like a product replacement or a refund, to:
Customer Services TeamJet2.com & Jet2holidays PO Box 284
Leeds LS11 1GE
Please send the product within 28 days of purchase, in line with our returns policy.