We are aware of a system failure which is affecting the Entry/Exit System across Europe. We are monitoring this situation in line with the local authorities in the affected airports.

For customers who are departing for the UK, please continue to monitor the departure screens and allow extra time for immigration procedures at the airport.

For customers arriving from the UK, we would like to apologise for any extended wait time that you may experience upon arrival due to this system failure.

For up to date information, please continue to monitor this page.