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Assisted travel

At Jet2, we believe that travel should be accessible to everyone, and we are committed to making our flights and holidays as easy as possible for all.

We have a number of services available to you, depending on your personal requirements. Some of these are our responsibility and others are the responsibility of the airport from which you are travelling. Once we know your personal requirements, we will communicate with the airport to make the arrangements. All we ask is that you let us know as soon as possible and no later than 48 hours before your flight departs.

Did you know? You can make Assisted Travel requests at the same time you make your next Jet2 booking, without having to contact us! If you’ve already booked, you don’t need to call us, you can do this through Manage My Booking.

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Enjoy a super smooth journey

From start to finish

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Fit to fly forms and medication queries

Find all you need below

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Dedicated team

To arrange the help and support you need

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Get in touch

Contact us to add assistance

Fit to fly

Mobility assistance

Assistance dogs

Where allowed, registered assistance dogs can be carried on our flights. We don’t carry any other animals onboard.

Registered assistance dogs must be trained by an organisation that’s an accredited member of the International Guide Dog Federation (IGDF) or an organisation that meets the full membership criteria of Assistance Dogs International (ADI). Plus, they must be microchipped, vaccinated against rabies and hold a valid pet passport.

If you need to travel with a registered assistance dog on one of our flights, you must tell us in advance. You can do this at the same time you make your next Jet2 booking, without having to contact us! If you’ve already booked, you don’t need to call us, you can do this through Manage My Booking. If you still need to speak to us, just get in touch with our Assisted Travel team on 0800 408 5591 or on WhatsApp.


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Popular FAQs

Do I need a fit to fly certificate?

How do I book mobility assistance?

Can I book an extra leg room seat if I’ve used mobility assistance?

I’ve got a nut allergy – what measures will be taken onboard to keep me safe?

Can I make the company aware that I’ve got a hidden disability?

What are your main categories of service?

What do I need to look after during my flight?

What if I need a safety assistant or companion?

Need further help?

Did you know? You can make Assisted Travel requests at the same time you make your next Jet2 booking, without having to contact us! If you’ve already booked, you don’t need to call us, you can do this through Manage My Booking. If you still need to speak to us, just get in touch with our Assisted Travel team on 0800 408 5591 or on WhatsApp. And on the day of travel, you’ll find our friendly Red Team at the airport to help with any further queries you may have!


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