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- Booking and Payment Options
- Flight Schedules and Changes
- Check-In and Boarding
- Baggage and Sports Equipment
- Seating and Extra Legroom
- Jet2Carhire
- Security and Identification
- Travelling with Children and Infants
- Assisted Travel and Medical
- Onboard Service and Conduct
- Delays and Disruption
- myJet2
- Lost Property
- Contact Us
Hidden Disabilities
We recognise that everyone’s needs are different, and that air travel can be stressful for some of our customers. Our friendly Customer Helpers have all received training on hidden disabilities and will do everything possible to help you and make your experience as easy as possible. You can book make us aware of any specific requirements at the same time you make your next Jet2 booking, without having to contact us! If you’ve already booked, you don’t need to call us, you can do this through Manage My Booking. If you still need to speak to us, just get in touch with our Assisted Travel team on 0800 408 5591 or on WhatsApp. We’ll make every effort to accommodate your needs throughout your journey.
You will also find that many airports offer a distinctive lanyard to customers who suffer from a hidden disability, to ease your journey through the airport. These can normally be collected free of charge from the airport’s Assisted Travel desk in the terminal. You can find more information on each individual airport’s website, please visit our Airport Information pages for further information and other useful links.